 |
| Q. How do I shop at the online store? | | | | A. Shopping for kidsii.com or brightstarts.com products has never been easier – or more convenient! Just visit the online store home page. You can choose the brands you'd like to browse, or search the site using a product model number or general description to locate a particular item. Each product is featured on a page within the online store. When you see an item you want to purchase, click "Add to Cart." To create a Wish List, click "Add to Wish List." You may also transfer items from your Wish List to your shopping cart. | |
| |
| Q. How do I search for a product at the online store? | | | | A. Throughout the online store you can use our helpful search function to locate an item by keyword, part of the product name, or by product model number. If you do not receive the results you expected from entering a product model number, try searching by a one-word description. Examples: "bouncer" or “play gym". | |
| |
| Q. How do I get to a product description based on my search results? | | | | A. The search should locate all of the products in the online store that match the description you enter. If you do not see the results you desire, try another search or modify your search terms. When you locate the item you're interested in, click on the displayed results and your browser will take you to the page describing that product. | |
| |
| Q. What is the Wish List and how does it work? | | | A. It is a great place to keep track of (and request items) that you think your child might enjoy. You can add any products that we sell online to your Wish List and then email the entire list to family and friends. Products remain on your Wish List indefinitely. However, when somebody purchases a Wish List product for your baby, it is removed from the list. You can also use the Wish List to tag products that are currently not available for immediate shipping. You can request an alert when the product becomes available, and we will notify you by email at that time.
To use the Wish List, you must become a registered member at our website. You can then print, review and manage your Wish List any time you like. Remember, that if you are actually shopping, please make sure to place your items in the shopping cart and not in the Wish List. | |
| |
| Q. How do I place an order online? | | | A. When your shopping cart is filled with all the items you want to purchase, click "Proceed to Checkout." From there, you will be guided through a three (3) step checkout process that is safe, secure, and easy!
Because Bright Starts is committed to ensuring your security, Bright Starts does not store or save our members' credit card information. | |
| |
| Q. Do I need to be a registered member to shop your online store? | | | | A. No, kidsii.com or brightstarts.com does not require you to become a registered member to shop our online stores. Without a membership, you can still obtain your latest order status.
However, registered members will be able to do the following:
- Track orders through kidsii.com or brightstarts.com
- View/print past and present order summaries
- Create public and private Wish Lists
- Create and maintain an email address book for your Wish Lists
- Create and maintain a shipping address book (this address book will help you as a member to pre-fill the checkout shipping area of your order for faster processing)
- Create and maintain member account information which is also used to pre-fill your orders for a faster check-out
- Opt in for future discounts and sales promotions
- And so much more . . .
| |
| |
| Q. Can I email my order? | | | | A. We're sorry. We cannot accept orders via email. Sending personal information, especially your credit card, through email is not safe or secure and should not be used. If you need to place an order and can't access the online store, please call the toll-free number: 1-866-203-3212 (or in Georgia, dial 678-597-1773). Our hours of operation are Monday through Friday 8:00 am to 5:00 pm Eastern Standard Time (excluding US public holidays). | |
| |
| Q. Is the online store shopping area secure? | | | | A. Yes, for your security we use the industry-standard Secure Sockets Layer (SSL) technology provided by VeriSign to prevent any private information you enter from being intercepted. Because Kids II is committed to ensuring your security, Bright Starts does not store or save our member's credit card information. Please see the online store Privacy Policy and Terms of Sale for more information. | |
| |
| Q. Will my items look exactly as pictured? | | | | A. In an effort to provide the best products possible, we periodically make product modifications. Actual products may not be identical to items pictured. | |
| |
| Q. Can I purchase all products carried by your company through the online store? | | | | A. No, the kidsii.com and brightstarts.com online stores carry selected products. Certain products and patterns on our websites are exclusive to our retail partners, and can only be purchased through their stores and websites. Our main websites, Kidsii.com and Brightstarts.com shows you the full line of products manufactured by Kids II for sale throughout the globe and provides comprehensive information and links to retail stores that carry these products. | |
| |
| Q. If a part is “Not Available”, when can I expect it to be back in stock? | | | | A. Parts that are listed as ”Not Available” may take up to eight weeks to be restocked. You have the option to “email me when the product becomes available” and/or add the item to your Wish List. | |
| |
| Q. Is the package identified as coming from kidsii.com or brightstarts.com? | | | | A. Our company name (Kids II) appears on our shipping boxes. Please keep this in mind when sending gifts. | |
| |
| Q. I'm unclear if you've received my online store order. Will you let me know if it's been received? | | | | A. All online orders will receive an email confirmation containing your id and order summary. This confirmation will be sent to the email address you provide. Please do not call to check your order status until four hours after you have submitted your order. Our system needs time to process the information you send us, and our operators cannot access that information before the system is ready. | |
| |
| Q. When will my order ship? | | | | A. Our goal is to process and ship your order on all available goods within one business day of receipt. For orders received on weekends and holidays your order will be processed within 24 hours the next business day. An email notification that your order has been shipped along with a tracking number will be sent to you shortly after your order has been processed. | |
| |
| Q. When will my order be delivered? | | | | A. Shipments are made via commercial carrier. In most cases you can expect to receive your order within seven business days or less based upon the level of shipping service that you select. | |
| |
| Q. How much does it cost to ship my order? | | | | A. Shipping and handling charges | |