 |
| Q. How do I get in touch with Bright Starts™ customer service? | | | A. If you would like to contact customer service via email, just click here and fill out the form on your screen.
If you want to contact customer service via phone, click here to see a list of our locations and phone numbers. | |
| |
| Q. How do I get a replacement part or product to replace a defective part or product? | | | | A. Click here to contact us via email, or for a list of locations and phone numbers, click here. | |
| |
| Q. Do you have a catalog? | | | | A. Bright Starts™ products are available for viewing on this web site. Click here to browse our products. | |
| |
| Q. What materials are used to make a specific product? | | | | A. Please contact us if you have a question about a particular item. All Bright Starts™ products meet or exceed all U.S. and International Safety Guidelines and Regulations. | |
| |
| Q. Do Bright Starts™ products contain Latex? | | | | A. All Bright Starts™ products are Latex free. | |
| |
| Q. Are Bright Starts™ products safe for my baby? | | | | A. All Bright Starts™ products meet or exceed all U.S. and International Safety Guidelines and Regulations. | |
| |
| Q. I have an idea for a new product that I think your company may be interested in. What do I need to do? | | | | A. Unfortunately, we can not accept any unsolicited ideas or inventions. Click here for more information on this policy. | |
| |
| Q. Where can I buy Bright Starts™ products outside of the United States? | | | | A. Bright Starts™ products are sold all over the world. To contact one of our international affiliates, click here for a list of locations and contact information. | |
| |
| Q. What is WEEE Compliance? | | | | A. Waste Electrical & Electronic Equipment is a Directive of the European Union which aims to minimize Environmental Damage from discarded end-of-life electrical products. The WEEE registration process is being progressively implemented across all EU member states. Bright Starts™ is monitoring this process and will register in the member countries as the facilities become available. | |
| |
| Q. What is RoHS Compliance? | | | | A. Restriction of Hazardous Substances is a Directive of the European Union which severely restricts the amount of Lead, Mercury, Cadmium, Chrome 6 and Halogenated Fire Retardants in Electrical Products. EU has further clarified the applicability of this directive to products that require electric current to fulfill its basic(primary) function. Bright Starts™ is fully compliant with this directive on our products that require electricity to perform its primary function. | |
| |
| Q. Does Bright Starts™ offer a warranty on their products? | | | A. Bright Starts™ is committed to making innovative, high quality products for babies and children. We warrant this product to be free from defects in material and workmanship existing at the time of manufacture for a period of one year from the date of initial purchase (sales receipt is required for proof of purchase). If any defect is discovered during the limited warranty period, we will, at our sole option, repair or replace your product at no cost to you.
This limited warranty does not cover claims resulting from misuse, failure to follow the instructions on installation, maintenance and use, abuse, alteration, involvement in an accident, and normal wear and tear. | |
| |
| Q. How do I know if I have a product that is recalled? | | | | A. If you would like to view a listing of recalled products, just click here. | |
| |
