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As part of our ongoing commitment to our customers, all orders placed through www.brightstarts.com or www.brightstarts.com (or our telesales line) have a 30 day return policy from receipt of merchandise. Due to health and safety concerns, merchandise may only be returned if it is in its original packaging, unused, un-opened (see product packaging example below) and accompanied by an official Bright Starts return label and return form. Your credit card will be credited upon receipt and inspection approval of returned merchandise. If at time of inspection the merchandise condition does not comply with the Bright Starts return policy, you will be notified of the return rejection. If rejected, Bright Starts can return merchandise at your cost or destroy the product upon your request and authorization.
The refund will be equal to the cost of the merchandise and applicable tax only. The cost of all original and return shipping, as well as value added services costs, such as “Gift Bags” will not be reimbursed. We do not accept COD returns.
Gift Returns: If you received your product as a gift, approved returns will be credited to the original purchaser only.
Please note this return policy is only valid for merchandise purchased directly from www.brightstarts.com or www.brightstarts.com and is not valid for goods purchased from retailer’s websites accessed via the “Where to Buy” links or other retail websites or store locations. Please contact those retailers directly for purchases not made through www.brightstarts.com or www.brightstarts.com.
Bright Starts does not assume liability for damage or loss in return shipping.
Return Instructions:
Before returning an item, you must contact us at 1-866-203-3212 (or in Georgia, please dial 678-597-1773), to obtain return authorization. Our hours of operation are Monday through Friday 8:00 am to 5:00 pm Eastern Standard Time (excluding US public holidays). Prior to contacting us, please be sure to have your Bright Starts sales order number available as shown on the front of your packing slip. Our Customer Service Department will provide you with the required return label and form including your Return Material Authorization Number (RMA#) necessary to return product to Bright Starts The RMA form is required for goods to be accepted for inspection into our returns processing center.
Below is an example of original packaging. This packaging can not be opened and/or removed.
To request a return authorization, please:
- Contact us by calling 1-866-203-3212 (or in Georgia, dial 678-597-1773). Our hours of operation are Monday through Friday 8:00 am to 5:00 pm Eastern Standard Time (excluding US public holidays).
- Have your Bright Starts sales order number available (located on the front of your packing slip).
- Upon receipt of your return label and form (which will be sent to you via email or United States Postal Service), ship your return merchandise pre-paid to our returns processing center. For your own protection, we recommend that you send your return via a service that will provide you with traceability and insurance for your shipment should the package be lost in transit. Bright Starts does not assume liability for loss or damage of return shipments.
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